Privacy policy

Orthex PosturePro™ operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Orthex PosturePro™ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details (name, address, billing/shipping address, phone number, email)

  • Financial information (payment details, transaction data)

  • Account information (username, password, preferences)

  • Transaction information (cart, purchases, returns, exchanges)

  • Communications (customer support messages)

  • Device information (IP address, browser, device data)

  • Usage information (interaction with the Services)

Personal Information Sources

We collect personal information from:

  • Directly from you

  • Automatically through cookies and tracking technologies

  • From service providers

  • From partners or third parties

How We Use Your Personal Information

We may use your information to:

  • Provide and improve our Services

  • Process payments and fulfill orders

  • Send marketing and promotional content

  • Prevent fraud and ensure security

  • Communicate with you

  • Comply with legal obligations

How We Disclose Personal Information

We may share your information:

  • With Shopify and service providers

  • With marketing partners

  • When required by law

  • In business transfers (e.g. merger, sale)

Third Party Websites

We are not responsible for third-party websites linked through our Services.

Children's Data

We do not knowingly collect data from children under 16 years old.

Security and Retention

We use security measures to protect your data, but no system is 100% secure.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your data

  • Delete your data

  • Correct your data

  • Transfer your data

  • Opt out of marketing

UK/EEA users also have:

  • Right to object

  • Right to restrict processing

  • Right to withdraw consent

Complaints

You may contact us or your local data authority if you have concerns.

International Transfers

Your data may be processed outside your country using legal safeguards.

Changes to This Policy

We may update this Privacy Policy at any time.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: contact@orthexposturepro.com